Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@celestialmarble.com. Please note that returns will need to be sent to the Designated Address. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@celestialmarble.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Refunds
We will notify you once we receive and inspect your return to inform you whether your refund has been approved. If approved, the refund will be automatically processed back to your original payment method within 10 business days. Please note that buyers are responsible for return shipping costs and any applicable taxes. Additionally, it may take some time for your bank or credit card company to process and display the refund.
If you have not received your refund within 15 business days after we approve your return, please contact us at info@celestialmarble.com